Tenant has no heating? Brief Gas Safe engineers against one clear scope.
FixQuotes turns the report into a clear boiler repair brief, shares it with relevant Gas Safe registered engineers, and returns comparable quotes where local supply supports it. Free for landlords, letting agents, and property managers.
- Gas Safe registered engineers only
- Availability and callout terms shown plainly
- Quotes you can put side by side: same scope, same fields, ex-VAT
- Free for landlords and agents — pay nothing to FixQuotes
After you submit
Manual review before anyone quotes.
The form creates the first version of the repair brief. A person still checks it before contractors see the job.
1. We check the scope
Category, urgency, postcode area, access route, photos and missing details are made explicit.
2. We source against one brief
Relevant local trades are asked to quote the same facts, fields, assumptions and exclusions.
3. You get an honest outcome
That may be comparable quotes, one credible option, a clarification request, or a supply-thin update.
When a boiler fails, time is the cost
A tenant with no hot water in November is a problem that gets worse the longer it sits. The Landlord and Tenant Act 1985 (Section 11) puts heating and hot-water systems firmly in the landlord's repair obligations, and a delayed response is one of the most common triggers for tenant complaints, deposit disputes, and council disrepair notices.
The trouble is that finding a Gas Safe engineer at 7pm on a Wednesday is genuinely hard. Most independent engineers work on referrals and are booked out a week in advance. Calling round half a dozen at random tends to produce voicemails, not quotes.
FixQuotes solves this end of the problem. You send us the tenant's report — a WhatsApp screenshot, a forwarded email, a one-line description — and we brief it to Gas Safe registered engineers covering that postcode. You get quotes back you can put side by side, with attendance windows attached where contractors can offer them, so you can pick the engineer who can realistically attend when the tenant needs help.
Before submitting, the landlord repair brief template shows the boiler details that help: make and model, fault code, pressure-gauge photo, access windows and whether there is any smell of gas or active leak.
What counts as an emergency boiler repair
We treat the following as emergencies and prioritise them: total loss of heating in cold weather, total loss of hot water for more than 24 hours, a gas leak (which should also be reported to the National Gas Emergency Service on 0800 111 999), water leaking from the boiler or pipework, error codes that have triggered a lockout, and a CO alarm activation.
Lower-urgency boiler issues — intermittent hot water, low pressure, noisy operation, or routine breakdown that can wait a few days — still go to Gas Safe engineers, but on a normal turnaround rather than an emergency one.
Repair, replace, or service?
When you send the job, the brief asks the engineer to assess whether the boiler is repairable, whether parts are economically available, and whether replacement is more cost-effective than continued repair on an older unit. For boilers over 12–15 years old, repair quotes often come paired with a replacement option so you can make the call with full information.
If a replacement is the right answer, we can re-issue the brief as a boiler installation quote request without you having to start over. The same engineers who quoted on the repair are usually best placed to quote on the replacement.
What’s in the quote pack
Every quote we can return for this job type uses the same template, so the prices are easier to put side by side. Where supply is thin, we say that plainly rather than pretending the comparison is fuller than it is. You’ll see:
- Engineer's Gas Safe registration number (which you can verify at gassaferegister.co.uk)
- Diagnosis fee or callout charge, stated separately from repair labour
- Estimated labour and parts cost — with a clear note where parts can only be priced after diagnosis
- Earliest realistic attendance window and any out-of-hours premium
- Whether the engineer carries common spares (PCB, pump, diverter valve) on the van
- Warranty period on parts and labour
- Public liability insurance confirmation
- Ex-VAT pricing as standard so portfolios can compare cleanly
Gas Safe — the legal baseline
Any work on gas appliances or gas pipework in the UK must be carried out by a Gas Safe registered engineer (the legal successor to CORGI). FixQuotes shares gas-related jobs only with engineers we have checked are Gas Safe registered for the work in question — domestic natural gas, LPG, or commercial — at the time the job is sent. Their registration number is included in any returned quote so you can verify it directly on the Gas Safe Register before authorising the work.
Where works require legally regulated qualifications (for example Gas Safe registration for gas works, or Part P competence for fixed electrical work), users should verify the contractor's credentials directly before authorising the work.
Common questions
How quickly can I get a Gas Safe engineer on site?
For emergency jobs (no heating, no hot water in cold weather, suspected gas leaks), we prioritise the brief and ask engineers for their earliest realistic attendance window. The timing depends on postcode, urgency, access and confirmed contractor availability.
Is FixQuotes 24/7?
You can submit a job at any time. Out-of-hours emergency briefs are prioritised for engineers offering call-out cover for that postcode, but attendance depends on confirmed contractor availability.
Do quotes include parts?
Where the engineer can diagnose remotely from your description, yes. For most boiler faults the engineer needs to see the unit to confirm the failed part — in those cases the quote covers the diagnostic visit and gives an estimated repair range, with the firm parts cost confirmed on site before you authorise the repair.
Can I get a quote for a boiler replacement instead?
Yes. If the boiler is at end of life, send the job and mention you want a replacement quote alongside the repair option. Engineers typically return both so you can decide on the economics.
Who pays the engineer — me or FixQuotes?
You pay the engineer directly for the work. FixQuotes is the introducer; we are not a party to the contract or the works. Our referral fee is invoiced to the engineer, not to you.
Are these the same engineers as British Gas or Homeserve?
No. FixQuotes works with independent local Gas Safe engineers. That usually means lower labour rates than the national chains, more flexibility on scheduling, and a direct relationship with the person doing the work.
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Free for landlords, letting agents, and property managers. One contractor-ready brief, comparable quotes where supply supports it.
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